Refund policy

Refund & Returns Policy

30-Day Money-Back Guarantee

We want you to shop with confidence.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return:

  • The item must be returned within 30 days of delivery.
  • The product should be in good condition with all original accessories included.
  • Proof of purchase is required.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

For all return requests, email:

orthomedicassist@gmail.com